Refund and Claims Policy

At Chase Refund, we are committed to delivering excellent service and ensuring that our clients have a clear understanding of how refunds and claims are handled. This policy outlines the terms and conditions governing refunds for our services and the procedures we follow to assist clients with their claims. Please read this policy carefully to understand your rights and our obligations.

1. Service Fees and Refunds

Our service fees are based on the work required to process and advocate for your claim. Once we commence work on your case, the fees are generally non-refundable. However, in certain circumstances, refunds may be issued as outlined below:

  • Full Refunds
    A full refund of service fees may be granted if Chase Refund has not started processing your claim and you request cancellation within 48 hours of payment.
  • Partial Refunds
    Partial refunds may be issued if the claim process has started but is incomplete, and the reason for cancellation is not attributable to Chase Refund (e.g., client withdrawal or missing documentation).
  • No Refunds
    No refunds will be provided for claims where:
    • The service has been completed, regardless of the claim’s outcome.
    • The claim was denied due to circumstances beyond our control, such as third-party decisions or policy changes.

2. Claim Eligibility and Responsibilities

Chase Refund works diligently to ensure that all claims submitted on behalf of our clients meet the required eligibility criteria. However, the following responsibilities and conditions apply:

  • Client Responsibilities
    • Providing accurate and complete information, including receipts, tracking details, and other supporting documentation.
    • Responding to requests for additional information in a timely manner.
  • Eligibility Verification
    • Chase Refund will conduct an initial review to confirm claim eligibility. If the claim is deemed ineligible during this stage, the client will be notified immediately.

3. Claim Process

Our claim process is designed to maximize your chances of success. Below are the key stages:

  1. Assessment
    • We evaluate the details of your claim and verify its eligibility.
  2. Documentation and Submission
    • We collect all necessary documents and submit the claim to the relevant third party (e.g., retailer, shipping company, or tax authority).
  3. Follow-Up and Negotiation
    • We communicate with the third party to advocate for your case, handling any necessary follow-ups or negotiations.
  4. Resolution
    • Once a decision is reached, we notify you promptly and ensure any refund or reimbursement is processed according to the third party’s terms.

4. Denied Claims

Chase Refund cannot guarantee the success of any claim, as the decision ultimately lies with third parties. If a claim is denied:

  • We will provide the client with the reasons for denial as outlined by the third party.
  • In some cases, we may recommend steps for re-submission or appeal if additional documentation or information becomes available.

5. Disputes and Escalations

If you are dissatisfied with the outcome of your claim or the service provided by Chase Refund:

  • You may contact us within 14 days of the resolution to discuss your concerns.
  • We will conduct an internal review and work to address any issues where possible.

6. Changes to the Refund and Claims Policy

Chase Refund reserves the right to update or amend this policy at any time. Any changes will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically to stay informed of any updates.