Privacy Policy

At Chase Refund, protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and team. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely and not stored by us directly)
  • Claim-specific details (e.g., order numbers, receipts, or tracking details)

Non-Personal Information:

  • Browser type and version
  • IP address
  • Device information
  • Pages visited on our website
  • Referring website or search engine

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process claims, refunds, or reimbursements on your behalf.
  • To Improve Customer Experience: To personalize your experience and improve our website and services.
  • To Communicate with You: To respond to inquiries, provide updates, and share important information about your claims.
  • To Ensure Security: To protect our website, services, and users from fraud or unauthorized access.
  • For Legal Compliance: To meet legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: Third-party vendors assisting in claims processing or providing technical support.
  • With Third-Party Entities: When necessary to complete claims, such as with retailers, shipping carriers, or tax authorities.
  • For Legal Obligations: If required by law, court order, or government request.
  • For Protection: To protect our rights, privacy, safety, or property, or that of our clients or others.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach, we will notify affected parties as required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may collect information such as browsing behavior, preferences, and session data. You can manage your cookie preferences through your browser settings.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

7. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal data we hold about you.
  • Correct Your Information: Update or correct inaccuracies in your data.
  • Request Deletion: Ask us to delete your data, subject to legal or contractual obligations.
  • Withdraw Consent: Opt-out of communications or certain data uses at any time.

To exercise these rights, contact us at support@chaserefundservices.com

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly.