Liability Limitation Policy
At Chase Refund, we are dedicated to providing the highest level of service and expertise in assisting our clients with their refund and claims processes. While we strive for the best possible outcomes for each claim, it is important to understand the limitations of our liability. This Liability Limitation Policy outlines the scope of our responsibility and clarifies the terms under which we operate.
1. Scope of Services
Chase Refund offers assistance with various types of claims, including but not limited to e-commerce refunds, shipping and logistics claims, tax reimbursements, insurance claims, and customs duty refunds. Our role is to act as an advocate on your behalf, helping you gather the necessary documentation, submit claims, and negotiate with third parties (such as retailers, shipping companies, or tax authorities).
2. No Guarantee of Refund or Claim Success
While we make every effort to ensure that claims are processed efficiently and successfully, we cannot guarantee the outcome of any claim. All claims are subject to the policies, decisions, and actions of third parties, such as shipping carriers, retailers, tax authorities, or insurance providers. As such, Chase Refund is not liable for any failure to secure a refund or reimbursement, nor can we be held responsible for delays or outcomes beyond our control.
3. Client Responsibility
To assist in the success of your claim, it is essential that you provide accurate and complete information and documentation. Chase Refund cannot be held liable for any claims that are delayed, denied, or reduced in value due to incomplete, inaccurate, or fraudulent information provided by the client. It is the client’s responsibility to ensure that all necessary documents, receipts, tracking numbers, or other relevant information is provided promptly.
4. Limitation of Liability
In the event that Chase Refund is found to be liable for any claim or issue related to our services, our liability is limited to the amount of fees paid by the client for the specific service in question. Chase Refund will not be liable for any indirect, consequential, or punitive damages, loss of profits, or other special damages arising out of or in connection with the services we provide.
5. Third-Party Services
Chase Refund may work with third-party vendors, service providers, or partners to facilitate claims, including shipping carriers, retailers, or tax agencies. We are not responsible for the actions or omissions of any third parties, and we make no representations or warranties regarding the quality, timeliness, or outcomes of services provided by these third parties.
6. Force Majeure
Chase Refund will not be held liable for delays, failures, or non-performance of our services due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, strikes, technical failures, government actions, or other unforeseen events (referred to as “force majeure”).
7. Changes to the Liability Limitation Policy
Chase Refund reserves the right to update or modify this Liability Limitation Policy at any time. Any changes will be effective immediately upon posting on our website, and it is the client’s responsibility to review this policy periodically for any updates.
8. Client Consent
By engaging Chase Refund’s services, you acknowledge and agree to the terms outlined in this Liability Limitation Policy. If you do not agree with any part of this policy, we encourage you to contact us before proceeding with our services.
If you have any questions or concerns about our Liability Limitation Policy, please feel free to contact us. Our team is here to provide clarity and support regarding our services and any potential limitations.