Client Agreement Policy
At Chase Refund, we are committed to delivering professional and efficient services to help our clients with their refund and claims processes. This Client Agreement Policy outlines the terms and conditions that govern the relationship between Chase Refund and our clients. By engaging our services, you agree to the terms set forth in this policy.
1. Service Overview
Chase Refund provides assistance with a variety of claims, including e-commerce refunds, shipping and logistics claims, tax reimbursements, insurance claims, and customs duty refunds. Our services include claim preparation, documentation assistance, submission, and follow-up with relevant third parties on behalf of the client.
2. Client Responsibilities
To ensure the success of our collaboration, clients are required to:
- Provide Accurate Information: Submit all necessary and accurate details, including documentation such as receipts, tracking numbers, invoices, and any other evidence required for claim processing.
- Maintain Communication: Respond promptly to requests for additional information or clarification from Chase Refund.
- Abide by Policies: Adhere to all applicable terms, including this agreement and the policies of third parties involved in the claims process.
Chase Refund is not responsible for claims that are delayed, denied, or otherwise affected due to incomplete, inaccurate, or fraudulent information provided by the client.
3. Payment Terms
- Fee Structure: Chase Refund operates on a transparent fee basis, which may include an upfront fee, a percentage of the recovered amount, or a combination of both. Details will be provided before the start of any service.
- Non-Refundable Fees: Certain fees, such as administrative or consultation charges, may be non-refundable. These terms will be disclosed at the time of service engagement.
- Payment Timelines: Clients are required to adhere to the agreed payment schedule. Late payments may result in service suspension or additional charges.
4. Service Limitations
- No Guarantees: While Chase Refund commits to pursuing claims diligently, we cannot guarantee the success of any claim. Outcomes depend on factors beyond our control, such as the policies of third parties involved.
- Exclusions: We do not handle claims involving legal disputes, fraudulent activities, or those that fall outside our scope of expertise.
5. Confidentiality
Chase Refund is committed to protecting your personal and financial information. We use secure systems to manage client data and will not disclose your information to third parties except as necessary to process your claim.
6. Termination of Services
- Client-Initiated Termination: You may terminate our services at any time by providing written notice. Fees for services rendered up to the point of termination remain payable.
- Company-Initiated Termination: Chase Refund reserves the right to terminate services if a client violates the terms of this agreement, provides fraudulent information, or engages in abusive or uncooperative behavior.
7. Dispute Resolution
In the event of a dispute, Chase Refund is committed to resolving the matter amicably. Clients are encouraged to contact our support team to address concerns. If a resolution cannot be reached, disputes will be handled in accordance with applicable laws in the jurisdiction of Chase Refund’s operation.
8. Updates to the Client Agreement Policy
Chase Refund reserves the right to modify this policy at any time. Any changes will be communicated via our website, and it is the client’s responsibility to review the updated terms.
9. Client Consent
By engaging Chase Refund’s services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Client Agreement Policy.
If you have any questions or require clarification regarding this policy, please feel free to contact us. Our team is here to ensure a clear and mutually beneficial partnership.